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Total Economic Impact
Cost Savings And Business Benefits Enabled By The Boomi Enterprise Platform
A FORRESTER TOTAL ECONOMIC IMPACT STUDY COMMISSIONED BY Boomi, August 2025
Total Economic Impact
A FORRESTER TOTAL ECONOMIC IMPACT STUDY COMMISSIONED BY Boomi, August 2025
In the ever-evolving landscape of artificial intelligence, businesses are moving beyond traditional digital transformation into a new era of agentic AI. Agentic AI systems can plan, make decisions, and act autonomously, orchestrating complex workflows with minimal human intervention. These systems are poised not only to become the backbone of the knowledge economy but also to completely redefine how organizations operate and compete. Building agentic AI into software systems across the enterprise will form the bedrock of new knowledge economies and markets.1 This TEI study uncovers the value today’s organizations receive from integration and automation as they build the foundation to succeed in the age of AI.
Boomi commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the Boomi Enterprise Platform.2 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Boomi Enterprise Platform on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four decision-makers with experience using the Boomi Enterprise Platform. For the purposes of this study, Forrester aggregated the experiences of the interviewees and combined the results into a single composite organization, which is a B2B2C organization with revenue of $5 billion per year.
Before using Boomi, interviewees discussed challenges caused by point-to-point connections or legacy middleware solutions, which led to integration sprawl that impeded business processes and growth and subsequently disabled the ability to future-proof and drive process innovation. This complexity drove high maintenance costs, performance issues during peak loads, and security concerns, prompting a need for unified architectural solutions that future-proofed the business.
After deploying Boomi, interviewees improved operational efficiency and innovation, streamlining their automation landscape and enabling rapid, agile responses to business needs. They noted that the Boomi Enterprise Platform created time and cost savings by replacing manual custom coding and eliminating the need to manage multiple legacy systems by enabling platform and tool consolidation. Interviewees further shared that the platform’s user-friendly interface, reliability, and agentic AI self-documenting features allowed their organization’s IT teams to accelerate development cycles, reducing integration times from weeks to days. This efficiency not only freed up IT resources for new projects but also improved IT staff morale by minimizing the resolution of stressful system issues.
On the business side, Boomi’s capabilities facilitated critical process automation such as order handling, payment processing, and logistics, directly contributing to labor savings and operational cost reductions. Interviewees described how Boomi supported a strategic shift toward more data-driven, connected enterprise process management and innovation. By enabling seamless data flow between disparate systems, Boomi empowered interviewees’ businesses to enhance data visibility and accuracy, thereby optimizing business operations and leveraging real-time data for informed decision-making, which fostered new growth opportunities. The platform’s stability and consistent performance ensured continuous business operations, minimizing downtime and potential revenue loss.
Quantified benefits. Three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:
Improved business and partner productivity worth $5.6 million. Business professionals transform time-consuming, manual tasks into automated workflows, enabling them to accomplish more with less resources. Boomi automates processes like account reviews, payment reconciliations, and logistics scheduling, saving hours of work each day and reducing the risk of human error. By integrating systems and ensuring real-time data exchange, teams gain better visibility across operations, allowing them to make faster, data-driven decisions. This frees employees to focus on strategic initiatives, driving productivity and operational efficiency while cutting down on labor-intensive processes.
Reduced business risk by $3.0 million. The Boomi Enterprise Platform’s reliability and uptime minimize operational risks and ensure that critical processes, such as order to cash, run smoothly — preventing revenue loss and customer dissatisfaction and supporting continued revenue generation from the existing customer base. The Boomi Enterprise Platform enhances data security and compliance across the composite by consolidating integrations using secure, encrypted data transmission and comprehensive authentication mechanisms, which is especially important for sensitive transactions among clients who must comply with strict privacy laws. This strategic use of the Boomi Enterprise Platform not only mitigates security and compliance risks but also enhances business operation resilience and agility, making it a key component in risk management strategies.
Reduced technology costs by nearly $1.5 million. The composite organization consolidates multiple platforms into a single, efficient solution, facilitating the rationalization of older, less efficient, or custom solutions and simplifying the overall architecture, which leads to operational and technical architecture cost savings. The Boomi Enterprise Platform reduces the need for multiple software licenses and decreases staffing requirements for managing legacy or custom solutions. This streamlined approach not only reduces maintenance needs and minimizes operational issues but also allows organizations to focus on innovation by modernizing and simplifying their technology ecosystems.
Reduced IT employee and contractor costs worth $1.3 million. Boomi significantly enhances IT employee productivity by streamlining automation processes, providing a user-friendly interface and prebuilt solutions that accelerate development times from weeks to just days while also reducing maintenance and improving operational efficiency. Additionally, the composite organization saves nearly $1.2 million over three years by reducing the need for third-party contractor costs associated with automation.
Business acceleration drives incremental profit of $1.2 million. The composite organization overcomes challenges like manual processes and architecture sprawl by adopting an automated, unified platform. Transformative improvements, including 65% faster development, real-time data exchange, and operational efficiency gains, enable new business opportunities. The composite generates new revenue streams by leveraging the capabilities Boomi enables. The composite uses the rapid deployment of critical business functions, such as payment processes and banking connections. Overall, the Boomi Enterprise Platform enhances productivity, accelerates time to market, supports vital business operations, and enables processes that result in a $1.2 million incremental profit boost.
Unquantified benefits. Benefits that provide value for the composite organization but are not quantified for this study include:
Decreased security risk. Boomi’s strong API authentication and its ability to securely proxy internal applications to external endpoints ensures safe interactions for the composite organization. Its compliance with security standards and encryption capabilities instills confidence in handling sensitive data, such as payments, customer information, and communications. Decreased risk ensures business continuity across processes dependent on said API calls and data consumption.
Improved employee morale. Boomi’s reliability minimizes late-night or weekend support calls, fostering a more predictable work environment that positively influences employee morale and retention. IT teams experience reduced workplace stress, which contributes to overall well-being, making it easier to retain engaged talent.
Increased value of existing infrastructure. Boomi helps the composite extend the lifespan and utility of its previous technology investments by enabling seamless automation, streamlining operations, and enhancing data quality and accessibility. This approach minimizes disruption and maximizes the return on prior investments, while freeing IT employees’ time to work on strategic initiatives.
Costs. Three-year, risk-adjusted PV costs for the composite organization include:
Fees paid to Boomi. The composite organization incurs licensing costs from Boomi, which include support plus professional services. Over the course of three years, these costs total a risk-adjusted $2.5 million.
Internal costs. The composite also incurs employee labor costs for planning, deployment, and training related to Boomi. In total, the three-year risk-adjusted internal costs amount to $231,000.
The financial analysis that is based on the interviews found that a composite organization experiences benefits of $12.6 million over three years versus costs of $2.8 million, adding up to a net present value (NPV) of $9.8 million and an ROI of 347%.
Return on investment (ROI)
Benefits PV
Net present value (NPV)
Payback
| Role | Industry | Region | Employees |
|---|---|---|---|
| Global manager, integration | Manufacturing | Global | 10,000+ |
| Senior manager of engineering | High tech | Global | 2,000+ |
| Integration architect | Manufacturing | Global | 10,000+ |
| Head of enterprise data and integration | Energy | APAC | 5,000+ |
Before adopting Boomi, interviewees described their need to future-proof their technology infrastructure and noted how their organizations struggled with common challenges including business process inefficiencies, scalability issues, and rising operational costs. These challenges resulted from:
Integration sprawl. Interviewees’ organizations had too many integration platforms, resulting in increased complexity and costs. They found that maintaining multiple middleware platforms was challenging, as each had its own set of requirements, updates, and support needs. Consolidation plays a key role in data hygiene to ensure the business can expand to new use cases such as agentic business process innovation.
Point-to-point integrations (sometimes referred to as “spaghetti architecture”). All organizations struggled with point-to-point integrations, resulting in a tangled spaghetti architecture that was difficult to maintain, scale, troubleshoot, and expand to future agentic use cases across business processes. Managing numerous point-to-point integrations across various systems led to increased complexity and maintenance challenges. The integration architect at a manufacturing firm said: “The main driver for the move to a consolidated middleware platform was the sprawl of multipoint to multipoint connections. ... Everything going through one central middleware platform was a good thing from a maintenance and support and development perspective.”
Performance problems and data loss. Before using the Boomi Enterprise Platform, interviewees reported that their organizations struggled with performance under high load, causing system chokeholds and inadequate high availability, which risked data loss and operational disruptions. These issues can negatively impact organizations’ future innovation, where speed and data availability are critical. The global manager of integration at a manufacturing company said: “We had issues with [our earlier system’s] monitoring capabilities and security features. [Our previous system] was not as secure as we wanted, lacked monitoring mechanisms, and didn’t address APIs. Our biggest challenge was the system choking on multiple connections, as it could not handle high, intensive traffic, and we wanted something that was far more robust and highly available.”
Development and maintenance costs. Developing and maintaining custom business process automation connections to ensure business continuity and future development required expensive specialized personnel or contractors. Not only was this costly for interviewees’ organizations, but it slowed innovation. The head of data and enterprise integration at an energy company said: “Our organization was very systems-heavy because we had many small bespoke systems. Due to the complexity of the business, there were anywhere between 300 and 400 systems, and engineers utilized various technologies. Managing and maintaining all of those technologies required both staffing and costs. The move to Boomi was a way to simplify their architecture and reduce costs instead of having an army of integration people.”
Another interviewee described how their automations were done manually or through custom-coded pipelines, which were time-consuming and prone to errors. The integration architect at a manufacturing firm said: “Previously, integrations would have been very much custom, using bespoke software or technology. We developed integrations with the understanding they were bespoke, and we’d have a bigger code base to manage.”
Security concerns. Interviewees expressed concerns about data protection, compliance, encryption, and vulnerabilities in their legacy systems. Their organizations must ensure data security as it moves across different systems and platforms, particularly in light of increasing regulatory requirements. The senior manager of engineering at a high tech organization said: “We’re subject to regulations where we’re not supposed to engage in business with the countries marked as restricted. We needed to implement a review process for accounts, which had previously been manual. The likelihood of human error in manual work was high. Without automation, it was a big challenge to ensure compliance and avoid risks of engaging with restricted entities.”
Based on the interviews, Forrester constructed a TEI framework, a composite company, and an ROI analysis that illustrates the areas financially affected. The composite organization is representative of the interviewees’ organizations, and it is used to present the aggregate financial analysis in the next section. The composite organization has the following characteristics:
Description of composite. The composite is a B2B2C organization with global operations. The business generates more than $5 billion in revenue and employs more than 5,000 staff members. The organization previously used two enterprise-level, on-premises integration systems, as well as numerous point-to-point automation tools, before implementing Boomi.
Deployment characteristics. The composite organization begins using the solution in Year 1 with a total of 30 integrations. In Years 2 and 3, they continued to replace their point-to-point and other preexisting middleware systems, totaling 50 and 70 integrations, respectively. After Year 3, the organization continues to create 20 to 30 new integrations per year. The critical business systems connected to Boomi include enterprise resource planning (ERP), CRM, and the human resources information system. The essential business processes Boomi enables include:
Order to cash
Supply chain and logistics
Customer relationships
Employee experience
Data pipelines and business process automation
Finance and accounting operations
$5 billion in revenue
5,000 employees
Boomi enables all business-critical systems
| Ref. | Benefit | Year 1 | Year 2 | Year 3 | Total | Present Value |
|---|---|---|---|---|---|---|
| Atr | Increased business and partner productivity | $2,288,000 | $2,288,000 | $2,288,000 | $6,864,000 | $5,689,917 |
| Btr | Reduced business risk | $1,200,000 | $1,200,000 | $1,200,000 | $3,600,000 | $2,984,222 |
| Ctr | Reduced technology costs | $400,000 | $600,000 | $800,000 | $1,800,000 | $1,460,556 |
| Dtr | Reduced IT employee and contractor costs | $341,040 | $533,400 | $725,760 | $1,600,200 | $1,296,137 |
| Etr | Business acceleration and incremental profit | $480,000 | $480,000 | $480,000 | $1,440,000 | $1,193,689 |
| Total benefits (risk-adjusted) | $4,709,040 | $5,101,400 | $5,493,760 | $15,304,200 | $12,624,521 |
Evidence and data. Interviewees noted that their organizations’ business professionals experienced productivity gains due to Boomi’s role in streamlining workflows, automating manual tasks, and enabling faster access to accurate data. Managers could then focus on strategic work rather than operational issues. By automating and streamlining critical business processes, such as order handling, payment processing, and logistics management, interviewees experienced labor savings and reduced the potential for human error. For instance, connections with logistics partners through Boomi automated the shipment and delivery processes, directly impacting the bottom line by improving productivity and operational efficiency.
Interviewees shared that they could not overstate Boomi’s role in facilitating better data management and visibility across their various business units. For companies involved in sectors such as energy and manufacturing, where monitoring equipment performance and optimizing logistics are crucial, Boomi’s automations enabled real-time data exchange and supported data-driven decision-making.
Interviewees described the following examples of Boomi driving business professional productivity:
The head of enterprise data and integration described two scenarios in which Boomi automated critical business processes, allowing employees to spend less time managing manual tasks and focus on higher-value activities.
He said: ”Boomi is what is used to get all of our customer communications, including invoices, out. It also helps process payments, bringing banking interfaces and credit card payments back into the system. This ensures billing and payments processes run smoothly.”
Boomi supported order and delivery workflows by automating scheduling and communication with delivery trucks, saving time for business employees managing logistics. This interviewee continued: “Boomi enables us to send delivery schedules to truck drivers every morning. Business employees no longer need to manually manage these schedules, which has significantly reduced time spent on logistics.”
The global manager of integration at a manufacturing company described how Boomi automated manual processes, such as account reviews and order bookings, which previously required significant human intervention. They shared: “Every account took at least 10 to 15 minutes for review, and there could be hundreds of accounts. With Boomi, we automated the review process, saving several hours a day for teams in finance and sales operations.”
The integration architect at a manufacturing firm used Boomi to integrate banking systems and automate financial processes, reducing the burden on business employees responsible for managing payments and reconciliations. Their organization used Boomi to integrate financial data into its ERP system, automating payments and reducing manual intervention for employees. They said: “The banking connection was set up quickly using Boomi, allowing business employees to process payments without delays or errors. We eliminated a lot of manual overhead in the process.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization employs 5,000 people.
Ten percent of its business professionals leverage Boomi-integrated processes.
Each business professional spends 260 hours annually working in those processes.
The fully burdened hourly rate for a business professional is $44.
Of the time saved from deploying Boomi, Forrester conservatively estimates that 50% is recaptured for work on other tasks and initiatives and is therefore included in the benefit calculation.
Risks. The employee productivity savings will vary depending on:
The number of business processes integrated using Boomi.
The average fully burdened annual salary for an application integration employee.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $5.7 million.
Hours saved annually per business professional
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| A1 | Total employees | Interview | 5,000 | 5,000 | 5,000 | |
| A2 | Percentage of business professionals and partners involved with processes integrated with Boomi | Interview | 10% | 10% | 10% | |
| A3 | Time involved with processes automated by Boomi (hours) | Interview | 260 | 260 | 260 | |
| A4 | Fully burdened hourly rate for a business professional | Composite | $44 | $44 | $44 | |
| A5 | Productivity recapture | TEI methodology | 50% | 50% | 50% | |
| At | Increased business and partner productivity | A1*A2*A3*A4*A5 | $2,860,000 | $2,860,000 | $2,860,000 | |
| Risk adjustment | ↓20% | |||||
| Atr | Increased business and partner productivity (risk-adjusted) | $2,288,000 | $2,288,000 | $2,288,000 | ||
| Three-year total: $6,864,000 | Three-year present value: $5,689,917 | |||||
Evidence and data. Interviewees highlighted that Boomi’s reliability and uptime were essential for minimizing business risks. The platform’s stability ensures that critical business processes, such as order to cash, run smoothly without interruptions. This reliability helps prevent potential revenue loss, customer dissatisfaction, and reputational harm.
Additionally, the interviewees emphasized Boomi’s impact on enhancing data security, ensuring compliance, and improving system reliability. By consolidating integrations on Boomi’s platform, their organizations could enforce consistent security policies and practices across various systems and data flows. This approach reduced the risk of data breaches and helped ensure compliance with regulatory standards. Interviewees found Boomi’s secure, encrypted data transmission and thorough authentication mechanisms important for protecting sensitive customer and business information. This capability was especially crucial when handling financial transactions, personal customer data, and other sensitive information, as compromises in these areas could lead to significant legal and economic consequences. Overall, interviewees regarded Boomi as a strategic tool in their risk management efforts. It not only addressed security and compliance concerns but also enhanced the overall resilience and agility of business operations.
The global manager of integration at a manufacturing company noted issues with their organization’s previous asset management system, which was losing partner inventory data transferred via middleware to the ERP system. They shared: “[We had] situations where overordering items occurred or items were sent to the wrong location, creating mismatches and confusion. The quality team was forced to step in to create a quality ticket because the business was losing due to errors. We decided to move this process to Boomi as soon as possible. To date, we have gone live with Boomi and we’ve not had a single issue.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The average order value per shipment is $2,500, and it delivers 2,000,000 shipments per year.
Before Boomi, errors impacted 0.5% of the shipments, resulting in $25,000,000 per year in lost revenue.
After Boomi, the composite eliminates 50% of mistakes, so errors impact only 0.25% of shipments, resulting in $12,500,000 per year in lost revenue.
The composite has an operating margin of 12%.3
Risks. The reduced business risk will vary depending on:
The total number of errors occurring in a year.
The average order value for the organization.
The total number of order shipments per year.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $3.0 million.
Improvement in lost revenue
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| B1 | Average revenue per shipment | Composite | $2,500 | $2,500 | $2,500 | |
| B2 | Shipments per year | E1/B1 | 2,000,000 | 2,000,000 | 2,000,000 | |
| B3 | Percentage of shipments impacted by errors or downtime | Interviews | 0.5% | 0.5% | 0.5% | |
| B4 | Average revenue lost before Boomi | B1*B2*B3 | $25,000,000 | $25,000,000 | $25,000,000 | |
| B5 | Percentage of shipments impacted by errors after Boomi | Interviews | 0.25% | 0.25% | 0.25% | |
| B6 | Average revenue lost after Boomi | B1*B2*B5 | $12,500,000 | $12,500,000 | $12,500,000 | |
| B7 | Operating margin | Research data | 12% | 12% | 12% | |
| Bt | Reduced business risk | (B4-B6)*B7 | $1,500,000 | $1,500,000 | $1,500,000 | |
| Risk adjustment | ↓20% | |||||
| Btr | Reduced business risk (risk-adjusted) | $1,200,000 | $1,200,000 | $1,200,000 | ||
| Three-year total: $3,600,000 | Three-year present value: $2,984,222 | |||||
Evidence and data. Deploying Boomi allowed interviewees’ organizations to streamline their integration, automation, and data landscapes by consolidating multiple integration platforms into a single, more efficient solution. Interviewees noted that the transition to Boomi enabled the retirement of older, less efficient, or custom integration solutions. This consolidation not only simplified the overall architecture but also resulted in notable operational cost savings. Interviewees cut costs by eliminating legacy software licenses and reducing the staffing required for managing legacy integration solutions.
The senior manager of engineering at a high tech organization said: “We decommissioned some legacy platforms for marketing systems and for some point-to-point integrations that were used for ticket tracking. By eliminating them, we were able to save money while introducing more decoupled integrations using Boomi. The platform cost itself was $200,000 to $300,000 annually, but there were additional savings beyond that when it came to managing those systems and initial implementation costs through professional services.”
The global manager of integration at a manufacturing organization said: “We eliminated legacy point-to-point integrations and reduced maintenance costs significantly. We transitioned from [our legacy system] to Boomi, which was less expensive in terms of licensing costs, though our overall costs tripled because Boomi was a more comprehensive solution. However, it brought efficiency, reduced troubleshooting, and improved performance, which justified the investment.”
The integration architect at the manufacturing firm said: “We were able to eliminate multipoint, bespoke middleware integrations, which reduced maintenance costs and the need for discrete systems. We refactored our architecture to align with an API-first strategy and consolidated certain processes using Boomi’s API management. This helped us reduce ongoing operational costs.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization retires three integration platforms over three years totaling $750,000. The costs shown include hardware, software, upgrade, and operational expenses.
The composite decommissions point-to-point integrations over three years totaling $250,000. The costs shown include hardware, software, upgrade, and operational expenses.
The composite can retire 50% of its legacy technology in Year 1, 75% in Year 2 and 100% of its legacy technology in Year 3.
Risks. The system consolidation cost savings will vary depending on:
The cost of incumbent integration tools.
The speed at which an organization eliminates these tools.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $1.5 million.
Legacy costs eliminated by Year 3
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| C1 | Retired integration platforms (includes hardware, software, upgrade, and operation costs) | Interviews | $750,000 | $750,000 | $750,000 | |
| C2 | Decommissioned point-to-point integrations (includes hardware, software, upgrade, and operation costs) | Interviews | $250,000 | $250,000 | $250,000 | |
| C3 | Percentage of legacy costs retired | Interviews | 50% | 75% | 100% | |
| Ct | Reduced technology costs | (C1+C2)*C3 | $500,000 | $750,000 | $1,000,000 | |
| Risk adjustment | ↓20% | |||||
| Ctr | Reduced technology costs (risk-adjusted) | $400,000 | $600,000 | $800,000 | ||
| Three-year total: $1,800,000 | Three-year present value: $1,460,556 | |||||
Evidence and data. Using Boomi allowed interviewees’ IT teams to develop business process automations much faster compared to traditional bespoke coding methods or other middleware solutions. For example, business processes that previously took six weeks to develop with legacy platforms took one week with Boomi, highlighting a substantial increase in development speed. At the energy company, Boomi eliminated repetitive tasks, including troubleshooting, unnecessary meetings, and manual documentation creation, resulting in approximately 80 person-hours saved every week. The manufacturing company achieved a 50% reduction in integration development time, enabling its IT team to deliver projects more quickly and with greater efficiency. Similarly, the interviewee from another energy company saw a dramatic shift in productivity as IT employees transitioned from spending one to two full days each week on manual error correction to focusing on new development initiatives. Boomi’s reliability and self-documenting capabilities meant IT staff spent less time on maintenance and troubleshooting. This shift not only improved IT operational efficiency but also contributed to better team morale and well-being by minimizing stressful, out-of-hours callouts for system issues.
The integration architect at the manufacturing firm said: “In the past, if we took a team of 10 people into a particular integration, point-to-point, using a bespoke software or technology, we would be looking for 30%, 40%, 50% improvement in efficiency by using a Boomi iPaaS-type model, because of the ease of the drag-and-drop software development, the speed of development, the speed of testing, and the ongoing maintainability.”
The same interviewee added: “Previously, we relied heavily on system integrators to develop bespoke integrations. With Boomi, we’ve reduced reliance on external contractors, and ongoing savings have been significant.”
When asked whether they would need more staff without Boomi, the senior manager of engineering at the high tech organization said: “We would need more than our existing team of five for sure. If it’s a non-low-code, no-code platform-based implementation, there is a larger need for maintenance and support since many of the features that come with these kinds of platforms wouldn’t be available. Therefore, the developers would need to allocate their time between development and non-development tasks, and they would require additional personnel. It could go to more than 15 [team members] based on the complexity of the integration that we have and the number of integrations that we manage.”
Modeling and assumptions. Based on the interviews, Forrester estimates the following about the composite organization:
The composite organization has 30 business process automation projects in Year 1, 50 in Year 2, and 70 in Year 3.
It takes an average of 200 hours to complete a medium-sized business process automation project before Boomi.
After Boomi, the composite experiences a 65% reduction in efficiency.
The fully burdened hourly rate for an applications integration specialist is $84.
Of the time saved from deploying Boomi, Forrester conservatively estimates that 50% is recaptured for work on other tasks and initiatives and is therefore included in the benefit calculation.
The composite organization spends $525,000 per year on third-party integration contractor services before Boomi.
The composite can eliminate 50% of these third-party services in Year 1, 75% in Year 2, and 100% in Year 3.
Risks. The reduced IT employee costs will vary by:
The hourly salaries of the IT employees.
The number of business process automation projects performed per year.
The amount of outsourced third-party integration contractor services used before Boomi.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $1.3 million.
Reduced integration time
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| D1 | Integration projects | Composite | 30 | 50 | 70 | |
| D2 | Average time to complete medium integration projects (hours) | Interviews | 200 | 200 | 200 | |
| D3 | Reduction in time to complete a medium integration project | Interviews | 65% | 65% | 65% | |
| D4 | Fully burdened hourly rate for an applications integration specialist | Composite | $84 | $84 | $84 | |
| D5 | Time savings on medium integration projects | D1*D2*D3*D4 | $327,600 | $546,000 | $764,400 | |
| D6 | Productivity recapture | TEI methodology | 50% | 50% | 50% | |
| D7 | Subtotal: Increased IT employee productivity | D5*D6 | $163,800 | $273,000 | $382,200 | |
| D8 | Third-party contractor costs for integrations | Interviews | $525,000 | $525,000 | $525,000 | |
| D9 | Percentage reduction over time | Interviews | 50% | 75% | 100% | |
| D10 | Reduced third-party contractor costs for integrations | D8*D9 | $262,500 | $393,750 | $525,000 | |
| Dt | Reduced IT employee and contractor costs | D7+D10 | $426,300 | $666,750 | $907,200 | |
| Risk adjustment | ↓20% | |||||
| Dtr | Reduced IT employee and contractor costs (risk-adjusted) | $341,040 | $533,400 | $725,760 | ||
| Three-year total: $1,600,200 | Three-year present value: $1,296,137 | |||||
Evidence and data. Before adopting Boomi, interviewees highlighted challenges such as sprawling integration, labor-intensive manual processes, and the absence of a unified platform for managing disparate systems. These challenges not only slowed down operations but also introduced potential risks and inefficiencies. After implementing Boomi, interviewees could streamline and automate business processes, reduce the time and resources to develop and maintain integrations, improve real-time data exchange, and elevate decision-making capabilities. Interviewees found Boomi’s ability to offer a comprehensive and user-friendly automation platform a driver of this transition, enabling easier management, improved visibility, and enhanced reliability of automations. As a result, interviewees experienced productivity gains and process improvements, with some reporting up to 50% efficiency improvements in development times. This not only accelerated business processes but also opened opportunities for new revenue streams and services, contributing to incremental profit.
The integration architect at the manufacturing firm described the creation of a new revenue stream facilitated by Boomi’s business process automation capabilities, where telemetry on their equipment reports back usage and performance data, enabling the firm to charge for new services based on the data collected. Boomi plays a crucial role in activating the telemetry equipment when it’s ready to use in the field and managing subscription services related to telemetry data. He said: “Boomi goes through the activation process, linking with the telemetry supplier to switch on and get the network access switched on. We’re processing hundreds of those every day, so it must go through an automated system like Boomi, allowing us to make API calls to the service provider to switch on the telemetry and start receiving information. We can bill through a subscription management product. Those were new integrations that were done last year, and they facilitate a whole new revenue stream worth millions.”
The head of enterprise data and integration at the energy organization underscored the importance of Boomi to the business and said: “We do our payments and bank file transfer processes through Boomi. If Boomi does not work, then it’s a direct impact on [our] bottom line, which is why it is a high-criticality system for us and needs to be up and running.”
The interviewees discussed the significant impact of Boomi on increasing their organizations’ speed to market for new products and services. Before implementing Boomi, the businesses faced challenges with complex, manual, and time-consuming automation processes, which hindered their ability to adapt to market changes or capitalize on new opportunities quickly. After adopting Boomi, the interviewees noted a transformative improvement in their ability to develop and deploy business process automation more rapidly. Boomi’s intuitive, drag-and-drop interface and comprehensive set of connectors allowed for quicker development cycles, reducing the time from concept to production. For instance, the integration architect at the manufacturing firm said: “Integration processes that previously took weeks to develop are now completed in a fraction of that time. We increase speed to market by quickly connecting a new integration to support the business. We recently did a banking integration where we had to load [a financial services system] into our ERP. Because the team was familiar with similar integrations, they were able to set it up quickly. We are so fast at development now that we’re no longer the slow part of the process. Speed is key because we help to achieve business goals through fast development.” This agility enabled their organization to swiftly respond to market demands, quickly launch new services, and easily integrate with partners or new systems.
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The total annual revenue for the composite organization is $5 billion per year.
Because of the critical business processes that Boomi enables and the new income streams generated, the composite experiences a 0.5% bump in revenue.
Forrester estimates that Boomi receives 20% of the credit for its role in revenue generation.
The operating margin for the composite organization is 12%.
Risks. Incremental profit from business process automation initiatives will vary based on:
The organization’s dedication to leveraging the Boomi platform.
The business model and whether data integration opportunities will present new opportunities for revenue.
The operating margin.
Results. To account for these risks, Forrester adjusted this benefit downward by 20%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $1.2 million.
Three-year present value of business acceleration and incremental profit
| Ref. | Metric | Source | Year 1 | Year 2 | Year 3 | |
|---|---|---|---|---|---|---|
| E1 | Total annual revenue | Composite | $5,000,000,000 | $5,000,000,000 | $5,000,000,000 | |
| E2 | Increased revenue through business acceleration and net new revenue streams | Interviews | 0.5% | 0.5% | 0.5% | |
| E3 | Percentage credit assigned to Boomi | Composite | 20% | 20% | 20% | |
| E4 | Operating margin | Research data | 12% | 12% | 12% | |
| Et | Business acceleration and incremental profit | E1*E2*E4*E3 | $600,000 | $600,000 | $600,000 | |
| Risk adjustment | ↓20% | |||||
| Etr | Business acceleration and incremental profit (risk-adjusted) | $480,000 | $480,000 | $480,000 | ||
| Three-year total: $1,440,000 | Three-year present value: $1,193,689 | |||||
Interviewees mentioned the following additional benefits that their organizations experienced but were not able to quantify:
Reduced security risks. Interviewees’ security teams approved of Boomi’s strong authentication for APIs, which is essential for secure interactions, and its ability to proxy internal applications to external endpoints while leveraging authentication for enhanced security. Boomi’s reliability and compliance with security standards make it a strong choice for critical operations, such as order management, payment processing, and employee-related transactions. Overall, interviewees emphasized Boomi’s role in strengthening security within an integration ecosystem while also recognizing the need for a holistic cybersecurity framework that extends beyond the platform itself. The head of enterprise data and integration at an energy organization said: “There is a lot of customer data that moves through Boomi that is encrypted in transit. Because Boomi handles the encryption, there is a lot more confidence by the execs to move all of the payments data, the customer information data, and all of our customer communications.”
Improved employee morale. Boomi’s reliability reduces the need for stressful late-night or weekend support calls, creating a more manageable and predictable work environment that positively impacts employee morale and retention.
Increased value of existing infrastructure. The global manager of integration at a manufacturing company said: “Today, with Boomi, we can quickly transform the SQL database, take multiple sources, create a single document, and populate data lakes in our database and on the cloud. We can do that because we now have Boomi, which works seamlessly.”
The integration architect at a manufacturing organization described their previous state of automation before Boomi: “When you quantify savings, it would initially be based on the amount of labor saved by automation. Before Boomi, we had automation, but not 100%. There was human intervention on our side and that of our closest business partners.”
This interviewee described saving 20% to 30% of overhead time on logistics by eliminating software from partners using Boomi, noting: “We’re integrating directly into their database using Boomi from our side. We receive updates in our database, and then Boomi can reflect those changes in the partner’s system.”
The integration architect summarized the benefits of Boomi for their organization: “Before Boomi, someone would have the task of providing daily updates to one of their core systems, whereas now we’ve got actual system-to-system and database-to-database links via Boomi. We now have near real-time replication in their system. That allows us to work very closely and eliminates errors caused by human intervention. All those costs are stripped out by having the direct automation system to system.”
The value of flexibility is unique to each customer. There are multiple scenarios in which a customer might implement Boomi and later realize additional use cases and business opportunities. For example, Boomi continuously updates its product roadmap to position customers for success, such as by helping them take advantage of AI’s business opportunities.
Boomi recently introduced its Agentstudio platform, which considers the entire agentic AI lifecycle, from supporting systems to agent governance. The platform positions customers to:
Simplify integration and automation. Organizations can use Agentstudio to build, deploy, and manage AI agents, integrations, APIs and master data models automatically. Boomi notes that the platform also offers flexibility for the agentic transformation of existing processes and applications.
Establish a comprehensive agentic AI foundation. Succeeding in agentic transformation requires more than quickly building AI agents. Boomi can provide a foundation with native tools for integration and automation to connect applications and build agentic workflows; reliable data management to deliver trusted, synchronized data with the right context; and API management to discover, manage, and secure APIs so agents can access the information they will use to drive agentic transformation.
Facilitate agent lifecycle management. Boomi notes that Agentstudio provides agent design, governance, and orchestration. As no-code tools accelerate agent creation, businesses can quickly accumulate hundreds or thousands of agents, making centralized control critical. Boomi helps register, manage, govern, and monitor agents across environments, which may ensure visibility, enforce policies, and enable enterprises to scale AI responsibly.
Maintain security posture. In their rush to adopt AI tools, employees may go rouge and bypass established IT security protocols without realizing it, which can lead to digital complexity and costly AI security failures. Boomi Agentstudio allows organizations to monitor performance and detect anomalies, which may reduce security and compliance risks.
Flexibility would also be quantified when evaluated as part of a specific project (described in more detail in Total Economic Impact Approach).
| Ref. | Cost | Initial | Year 1 | Year 2 | Year 3 | Total | Present Value |
|---|---|---|---|---|---|---|---|
| Ftr | Fees paid to Boomi | $0 | $589,838 | $908,597 | $1,623,878 | $3,122,312 | $2,507,165 |
| Gtr | Internal costs | $28,846 | $114,828 | $114,828 | $114,828 | $373,330 | $314,406 |
| Total costs (risk-adjusted) | $28,846 | $704,666 | $1,023,425 | $1,738,706 | $3,495,641 | $2,821,571 |
Evidence and data. The composite payment to Boomi includes annual subscription fees, support fees, and Boomi-delivered professional services costs that the composite company initially relies on during each deployment phase. The integration architect at the manufacturing firm said: “We used a lot of Boomi professional services initially. We had to bring in expertise, and they were the system experts. So they initially helped to get several integrations operational and running.”
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The composite organization pays Boomi $331,830 in Year 1 for license fees including enterprise support, $625,830 in Year 2 and $1,213,830 in Year 3.
The composite pays $229,920 for support in Year 1, $239,500 in Year 2, and $332,720 in Year 3.
Risks. The fees paid to Boomi may vary by:
The size and scope of the organization.
The number of professional services required by the organization.
Results. To account for these risks, Forrester adjusted this cost upward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $2.5 million.
| Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 |
|---|---|---|---|---|---|---|
| F1 | License fees including enhanced support | Composite | $331,830 | $625,830 | $1,213,830 | |
| F2 | Professional services | Composite | $229,920 | $239,500 | $332,720 | |
| Ft | Fees paid to Boomi | F1+F2 | $561,750 | $865,330 | $1,546,550 | |
| Risk adjustment | ↑5% | |||||
| Ftr | Fees paid to Boomi (risk-adjusted) | $589,838 | $908,597 | $1,623,878 | ||
| Three-year total: $3,122,312 | Three-year present value: $2,507,165 | |||||
Evidence and data. Interviewees described Boomi’s deployment as smooth, typically taking a few months with support from internal architects, implementation partners, or Boomi Professional Services to set up environments and migrate integrations. The integration architect at a manufacturing firm mentioned that their planning process for Boomi involved a small team of approximately six people. One interviewee reported that training took one to two months to certify developers, and others emphasized Boomi’s user-friendly interface, which made onboarding and upskilling straightforward.
Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:
The initial planning phase takes 260 hours of the IT planning team’s time. Each year, the team dedicates 1,040 hours in total planning for training and rolling out new integrations.
The initial planning phase takes 128 hours of time from businesspeople involved. Each year, the business team dedicates 500 hours in planning and training for new integrations.
The fully burdened hourly rate for an IT FTE is $84.
The fully burdened hourly rate for a business team FTE is $44.
Risks. The internal cost for deploying Boomi may vary by:
The scale of the organization deploying Boomi.
The number of integrations being created.
The number of employees being trained.
Results. To account for these risks, Forrester adjusted this cost upward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $314,406.
| Ref. | Metric | Source | Initial | Year 1 | Year 2 | Year 3 |
|---|---|---|---|---|---|---|
| G1 | Time dedicated to planning, deployment and training by IT (hours) | Interviews | 260 | 1,040 | 1,040 | 1,040 |
| G2 | Time dedicated to planning and training by the business (hours) | Interviews | 128 | 500 | 500 | 500 |
| G3 | Fully burdened hourly rate for an IT FTE undergoing training | D4 | $84 | $84 | $84 | $84 |
| G4 | Fully burdened hourly rate for a business team FTE undergoing training | A4 | $44 | $44 | $44 | $44 |
| G5 | Time spent deploying and maintaining Boomi by IT (hours) | G1*G3 | $21,840 | $87,360 | $87,360 | $87,360 |
| G6 | Time spent planning and training on Boomi by business professionals (hours) | G2*G4 | $5,632 | $22,000 | $22,000 | $22,000 |
| Gt | Internal costs | G5+G6 | $27,472 | $109,360 | $109,360 | $109,360 |
| Risk adjustment | ↑5% | |||||
| Gtr | Internal costs (risk-adjusted) | $28,846 | $114,828 | $114,828 | $114,828 | |
| Three-year total: $373,330 | Three-year present value: $314,406 | |||||
| Initial | Year 1 | Year 2 | Year 3 | Total | Present Value | |
|---|---|---|---|---|---|---|
| Total costs | ($28,846) | ($704,666) | ($1,023,425) | ($1,738,706) | ($3,495,641) | ($2,821,571) |
| Total benefits | $0 | $4,709,040 | $5,101,400 | $5,493,760 | $15,304,200 | $12,624,521 |
| Net benefits | ($28,846) | $4,004,375 | $4,077,976 | $3,755,055 | $11,808,559 | $9,802,950 |
| ROI | 347% | |||||
| Payback | <6 months |
The financial results calculated in the Benefits and Costs sections can be used to determine the ROI, NPV, and payback period for the composite organization’s investment. Forrester assumes a yearly discount rate of 10% for this analysis.
These risk-adjusted ROI, NPV, and payback period values are determined by applying risk-adjustment factors to the unadjusted results in each Benefit and Cost section.
The initial investment column contains costs incurred at “time 0” or at the beginning of Year 1 that are not discounted. All other cash flows are discounted using the discount rate at the end of the year. PV calculations are calculated for each total cost and benefit estimate. NPV calculations in the summary tables are the sum of the initial investment and the discounted cash flows in each year. Sums and present value calculations of the Total Benefits, Total Costs, and Cash Flow tables may not exactly add up, as some rounding may occur.
From the information provided in the interviews, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in the Boomi Enterprise Platform.
The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that the Boomi Enterprise Platform can have on an organization.
Interviewed Boomi stakeholders and Forrester analysts to gather data relative to the Boomi Enterprise Platform.
Interviewed four decision-makers at organizations using the Boomi Enterprise Platform to obtain data about costs, benefits, and risks.
Designed a composite organization based on characteristics of the interviewees’ organizations.
Constructed a financial model representative of the interviews using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the interviewees.
Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.
Benefits represent the value the solution delivers to the business. The TEI methodology places equal weight on the measure of benefits and costs, allowing for a full examination of the solution’s effect on the entire organization.
Costs comprise all expenses necessary to deliver the proposed value, or benefits, of the solution. The methodology captures implementation and ongoing costs associated with the solution.
Flexibility represents the strategic value that can be obtained for some future additional investment building on top of the initial investment already made. The ability to capture that benefit has a PV that can be estimated.
Risks measure the uncertainty of benefit and cost estimates given: 1) the likelihood that estimates will meet original projections and 2) the likelihood that estimates will be tracked over time. TEI risk factors are based on “triangular distribution.”
The present or current value of (discounted) cost and benefit estimates given at an interest rate (the discount rate). The PV of costs and benefits feed into the total NPV of cash flows.
The present or current value of (discounted) future net cash flows given an interest rate (the discount rate). A positive project NPV normally indicates that the investment should be made unless other projects have higher NPVs.
A project’s expected return in percentage terms. ROI is calculated by dividing net benefits (benefits less costs) by costs.
The interest rate used in cash flow analysis to take into account the time value of money. Organizations typically use discount rates between 8% and 16%.
The breakeven point for an investment. This is the point in time at which net benefits (benefits minus costs) equal initial investment or cost.
Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists solution providers in communicating their value proposition to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of business and technology initiatives to both senior management and other key stakeholders.
1 Source: Agentic AI Is Rising And Will Reforge Businesses That Embrace It, Forrester Research, Inc., March 7, 2025.
2 Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists solution providers in communicating their value proposition to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of business and technology initiatives to both senior management and other key stakeholders.
3 Source: Aswath Damodaran, Margins by Sector (US) , Stern School of Business, January, 2025.
Readers should be aware of the following:
This study is commissioned by Boomi and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.
Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in the Boomi Enterprise Platform. For any interactive functionality, the intent is for the questions to solicit inputs specific to a prospect’s business. Forrester believes that this analysis is representative of what companies may achieve with the Boomi Enterprise Platform based on the inputs provided and any assumptions made. Forrester does not endorse Boomi or its offerings. Although great care has been taken to ensure the accuracy and completeness of this model, Boomi and Forrester Research are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein. The interactive tool is provided ‘AS IS,’ and Forrester and Boomi make no warranties of any kind.
Boomi reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study.
Boomi provided the customer names for the interviews but did not participate in the interviews.
Amy Harrison
August 2025
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